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U.S. Department of Education, Office of Inspector General Accessibility Statement

The U.S. Department of Education Office of Inspector General (OIG) strives to make our website, electronic systems, and information as accessible and usable as possible. We do this by following Section 508 laws and policies and the Web Content Accessibility Guidelines (WCAG 2.1) produced by the World Wide Web Consortium (W3C, the web’s governing body).

Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended, is a Federal law that requires government agencies to provide people with disabilities equal access to electronic information and data comparable to those who do not have disabilities.

Section 508 is a legal requirement and WCAG is a set of checkpoints and guidelines that help ensure that websites are designed and written properly. For example:

  • Images have alternative text (so if you can’t see the image you can still read text that describes the image).
  • Color contrast between the foreground and background is sufficiently strong.
  • Text resizes according to user preference.
  • Headings are correctly used (they’re not just ordinary text made to look big and bold).
  • Links make sense and describe the destination (e.g., no links that just say “Click here” or “More…”).
  • Tables are used for laying out tabular information and have proper headings.

For those unfamiliar with Section 508, and WCAG 2.1, WCAG 2.1’s Success Criteria is split between three Levels of Conformance (low to high): A, AA, and AAA; with AAA being the level that makes your content the most accessible. We aim for A and AA compliance across our site. We also look for opportunities to meet AAA compliance. 

Report a Problem or Submit a Complaint

If you have a problem using our site or need to submit a complaint, please email Angelica Perez at OIGPublicAffairs2@ed.gov and provide the URL (web address) of the material you tried to access, the problem you experienced, and your contact information. We’ll attempt to provide the information you’re seeking.

Reasonable Accommodations

Section 501 of the Rehabilitation Act of 1973, as amended, requires affirmative action and nondiscrimination in employment of qualified people with disabilities by Federal agencies of the executive branch. Section 501 also requires employers to make reasonable accommodations, absent undue hardship, for qualified applicants and employees with known disabilities. A reasonable accommodation (RA) is a modification or adjustment to a job, a work environment, or a hiring process, based on a disability or medical condition. 

If you require any accommodations during the hiring process, please reach out to the HR Specialist listed under “Agency Contact Information” in the job announcement. Some examples of a reasonable accommodation include:

  • Allowing you extra time to answer interview questions
  • Sharing interview questions in written form as well as verbally
  • Bringing an emotional support or service animal to a physical office location
  • Using a medium other than video chat
  • Having a captioner or an ASL interpreter

To learn more about Section 501 visit ADA.gov.

Telecommunications Relay Service (TRS)

Title IV of the Americans with Disabilities Act (ADA) of 1990 requires all U.S. telephone companies to provide telecommunications relay services. If you have a hearing or speech disability, TRS allows you to place and receive telephone calls in the United States, the District of Columbia, Puerto Rico, and other U.S. territories for local and/or long-distance calls 24 hours a day. TRS is free and confidential. 

To reach a TRS, dial 711 and the assistant can place the 10-digit call on your behalf.

To learn more about TRS see the Telecommunications Relay Service Guide from the FCC.

Accessibility Help

If you have any type of disability and you need help finding assistive technologies to make your device(s) easier and more enjoyable to use, we recommend that you visit:

Plug-ins and file viewers

All applets, plug-ins, or other applications required by the OIG web pages that are not included on the specific page are found as links from this page. Most of these links are to non-government sources. We do not endorse any of these products; they are listed below for the convenience of our visitors. Address questions about the particular plug-in or file viewer to the respective vendor.

  • Adobe Acrobat
    Use Adobe Acrobat to read Portable Document Format files.
  • Microsoft Word
    Microsoft offers Doc Viewer and other converter programs to enable those who do not have Word to open and view Word files.
  • Microsoft Excel
    Microsoft offers XLS Viewer Free to enable those who do not have Excel to view Excel files.
  • Microsoft PowerPoint
    Microsoft offers PPTX Viewer to enable those who do not have PowerPoint to view PowerPoint files.
  • WinZip
    Zip files are single files, sometimes called “archives,” that contain one or more compressed files. Files with this extension (.zip) require WinZip to open and extract them.

For information about the U.S. Department of Education’s accessibility policy and practices please visit the U.S. Department of Education’s Accessibility Policy.


Last Updated: February 26, 2024